Frequently Asked Questions
ORDERS
How do I place an order?
Shopping with Lunoir is simple and secure.
Browse our collections, select your preferred item, choose any available options such as size or color, and add it to your cart. When you're ready, proceed to our secure checkout, enter your shipping information, and complete your purchase using your preferred payment method.
Once your order is confirmed, you'll receive a confirmation email with all your order details.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at support@shoplunoir.com.
We begin processing orders shortly after they are placed to ensure fast delivery. While we'll always do our best to accommodate your request, changes or cancellations may not be possible once your order has entered processing or has already been shipped.
How will I know my order was successful?
After completing your purchase, you'll receive an order confirmation email containing your order number and purchase details.
Once your order has been shipped, we'll send you a second email with your tracking information so you can follow your package until it arrives.
SHIPPING
Where does Lunoir ship?
Lunoir currently ships across the United States.
We're continuously working to expand our delivery network and hope to offer shipping to additional countries in the future.
If your country isn't currently available at checkout, please feel free to contact us at support@shoplunoir.com, and we'll be happy to assist you.
How long does shipping take?
Orders are typically processed within 1–3 business days before shipment.
Once dispatched, standard delivery usually takes 7–12 business days within the United States.
Please note that delivery times are estimates and may vary during holidays, peak seasons, or due to customs and carrier delays beyond our control.
How can I track my order?
As soon as your order has been shipped, you'll receive a confirmation email containing your tracking number and a link to follow your package.
If you haven't received your tracking information within a few business days after placing your order, please contact us at support@shoplunoir.com, and we'll be happy to help.
RETURNS & REFUNDS
What is your return policy?
We want you to shop with confidence at Lunoir.
If you're not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.
To qualify for a return, items must be unused, in their original condition, with all original packaging and tags attached.
Please note that certain items, such as personalized products, intimate apparel, or final sale items, may not be eligible for return. For complete details, please refer to our Shipping & Returns Policy.
How do I request a return?
To request a return, simply contact our support team at support@shoplunoir.com.
Please include your order number, the reason for your return, and, if applicable, photos of the item.
Our team will review your request and provide step-by-step return instructions. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
When will I receive my refund?
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear on your account.
PAYMENTS
Which payment methods do you accept?
Lunoir currently accepts the following secure payment methods:
• Visa
• Mastercard
• American Express
• Discover
• PayPal
All payments are processed securely through trusted payment providers to ensure a safe and seamless checkout experience.
Additional payment methods may become available as we continue to expand.
Is my payment secure?
Yes. Your security is our priority.
Every transaction is protected using industry-standard SSL encryption and is processed through Shopify's secure checkout and trusted payment partners.
Lunoir never stores your full payment information, helping ensure your personal and financial data remains protected throughout the checkout process.
PRODUCTS
Are product photos accurate?
Yes. We carefully select product images that accurately represent each item.
While we strive to display colors and details as precisely as possible, slight variations may occur due to lighting conditions, photography, or differences in screen settings across devices.
If you have any questions about a product before placing your order, our team will be happy to assist you.
How do I choose the correct size?
Each product includes size information to help you choose the best fit.
We recommend reviewing the size guide provided on the product page before placing your order. If you're between sizes or need additional guidance, feel free to contact us at support@shoplunoir.com, and we'll gladly help you find the right fit.
Are your products carefully selected?
Absolutely.
At Lunoir, every product is thoughtfully selected to reflect our vision of contemporary fashion, refined simplicity, and everyday elegance.
Rather than offering an overwhelming catalog, we focus on carefully curated collections that combine timeless style, quality, and versatility, allowing you to build a wardrobe with confidence.
CONTACT
How can I contact Lunoir?
Our Customer Support team is always happy to assist you.
For questions about orders, shipping, returns, or products, please contact us at:
support@shoplunoir.com
For general inquiries, partnerships, or business-related matters, you can reach us at:
hello@shoplunoir.com
We strive to provide friendly, professional support and ensure every customer has a great experience with Lunoir.
When will I receive a reply?
We typically respond to all inquiries within 1–2 business days.
Our support team is available Monday through Friday and works to answer every message as quickly as possible.
If you've contacted us and haven't received a reply, please check your spam or junk folder, as our response may have been filtered by your email provider.