Shipping & Returns

At Lunoir, we want every order to feel simple, clear, and considered from the moment it is placed to the moment it arrives.

Shipping

We currently ship within the United States.

Order Processing:
Orders are typically processed within 1–3 business days after payment is confirmed.

Estimated Delivery:
Standard delivery usually takes 7–15 business days after processing.

Shipping Cost:
Standard shipping is included for U.S. orders during our launch unless otherwise stated at checkout.

Tracking:
Once your order has shipped, you will receive tracking information by email. Please allow a short time for tracking updates to appear after the carrier receives the package.

Please note that delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn
• Unwashed
• Unused
• In their original condition
• Returned with original packaging when possible

To start a return, please contact us at support@shoplunoir.com with your order number and the item you would like to return.

Damaged, Wrong, or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can review it and help you as quickly as possible.

Sizing Notes

For apparel items, please review the size guide before placing your order. Some products may have sizing differences depending on the supplier or cut of the garment.

If you are between sizes, we generally recommend choosing the larger size when noted on the product page.

Refunds

Once your return is received and inspected, we will notify you about the approval status of your refund.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may take additional time to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

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